LimeChat’s bot starts by engaging the users when they visit a client’s website to capture the buying intent. To provide an end-to-end seamless experience to our customers, we have deep integrations across CRMs, store management platforms, payments networks, and logistics platforms,’ he adds. ‘We have launched several other offerings, such as remarketing campaigns on WhatsApp, customer support automation, granular analytics and an agent dashboard. Nikhil adds that LimeChat’s Level 3 bot can give a 53 percent higher engagement rate than a Level 2 bot. A dedicated checkbox allows you to highlight your nickname without explicitly listing it in the highlight list. You may also edit a list of 'dislike' words. You may choose between partial and exact matching for the highlight. The sales chatbot can provide a holistic buying experience on a website chat, WhatsApp, and Facebook Messenger. LimeChat lets you edit the list of stalk words in the preferences: LimeChat > Preferences > Highlight. Most chatbots can only take in fixed predefined responses and are unable to answer questions that have not already been programmed. “ Claims to provide a human-like shopping experience on chat mediums, Nikhil says, ‘This is because of our first-of-its-kind Level 3 AI chatbot technology, which can identify language, sentiment, and intent to deliver personalised and natural conversational experiences to customers.’ Because it retains the history of the transaction it also uses the same channel to automate order tracking, returns, and complaints: It claims to steer the shopper to the most qualified products using sentiment and intent models and can complete the sale by using the same channel for checkout. This chatbot was designed specifically for Direct to Consumer companies and to engage customers using WhatsApp, Facebook Messenger, and Instagram.
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